Road accident claim – help getting your vehicle repaired following a car accident or motorcycle accident

Road accident claim incidents often result in damage to the vehicle which needs to be repaired. If you have had a road accident that wasn’t your fault, regardless of whether you have comprehensive or third party car insurance, we can arrange the repairs to your vehicle.

If you are comprehensively insured you don’t have to claim on your policy, if you have had a non-fault road traffic accident. We can organise the repairs to your vehicle and send the bill directly to the car insurance company of the person who was responsible for causing the road accident. This means you won’t have to pay your policy excess for making a claim on your car insurance policy and your premium or no claims discount won’t be affected if the claim is not settled by the time your policy is due for renewal.

How we can help you make a road accident claim
The sooner you contact us following your non-fault road accident, the sooner we can get your vehicle repairs underway.

You will need to provide us with the date, time and place of the road accident and a description of how the accident happened. In order for us to get your vehicle repairs underway, we will also need the name, address, registration number and insurance company of the person who you believe was responsible for causing the road accident.

Even if you don’t have the full details of the person who caused the road accident, we may still be able to help. We may be able to trace the other person, through various sources including the police (if they attended the scene of the accident) and the DVLA database. Should the other person be untraceable or uninsured, we may still be able to pursue a claim for personal injury and damage to your vehicle through an organisation called the Motor Insurers’ Bureau (MIB), an organisation funded by the insurance industry to assist people who have been involved in road accidents with untraced or uninsured drivers. More information about the MIB…

We will instruct an independent, insurance company approved engineer to inspect your vehicle, within 72 hours of receiving your claim. They will assess the damage to your vehicle and produce a written report outlining the estimated cost of repairs.

We will liaise with the insurance company of the person who was responsible for the road accident and once we have received the engineer’s report we will give you the go ahead for you to book your vehicle to be repaired at an insurance company approved body shop.

Road accident claim - free replacement car*
We will arrange a hire car for you to use whilst your vehicle is being repaired. This will be an equivalent model to your own. So if you need a six seater car for your large family, a van or a prestige car for your job, that’s what we’ll provide you with. The hire car will be fully insured and will be paid for by the insurance company of the person who caused the road accident. If your vehicle is undrivable or unroadworthy following the road accident, we can usually get a replacement vehicle to you to the same day you contact us. More information about getting a free replacement car…

The repair bill will be sent directly to the insurance company of the person who caused the accident. There will be nothing for you to pay.

If your car or motorcycle is a write-off
If your vehicle is written-off in a road accident we can instruct an independent, insurance company approved engineer to inspect and assess the value of your vehicle and produce an independent report. We will liaise with the insurance companies of the people involved in the accident and forward the engineer’s report to the person a fault’s insurance company, requesting they forward you a cheque for the pre-accident value of your vehicle.

The sum of money will reflect the current market value of your vehicle in the condition it was in before the road accident and will be sufficient to enable you to replace your vehicle with one of the same age, mileage, condition and specification to your own. More information about your car, van or motorcycle being a write-off…

Are you or your passengers injured?
If you (or someone you know) have been injured in a road accident that was not your fault, we can help you make a compensation claim for any personal injury you have suffered. Whether you have cuts and bruises, whiplash or much more serious injuries, we can help you claim accident compensation. Our personal injury solicitors are experts in dealing with road accident claim cases and have helped thousands of people make road accident claims. Our solicitors work on a no win, no fee basis and you are totally protected from all costs. If our costs associated with your personal injury claim are not recovered in full from the person at fault's insurance company, we will write them off. More about making a personal injury claim…

Our service is cost-free and without-risk
Our service is totally cost-free as all vehicle hire costs, repair costs and/or personal injury solicitor’s fees will be recovered from the person who caused the road accident. We can also help you recover other losses such as your insurance excess (if you decide to claim on your own policy for the damage to your vehicle), loss of earnings, taxi fares, phone bills or any other costs you have incurred as a result of the road traffic accident. Our service won't cost you a penny. If your road accident claim is successful all costs are recovered from the other party. If you lose your case and are unsuccessful in claiming road accident compensation, then all costs are written off. More about our no win, no fee service…

If you have been involved in a road traffic accident that wasn’t your fault, don't worry about the cost and stress of pursuing a road accident claim. We will take care of everything for you. Call us now for free, friendly advice and assistance in making a road accident claim on 0808 143 43 42 or complete your details opposite and we'll call you back.